Unique Bathroom Vanity Testimonials
Read What Clients Are Saying About Unique Bathroom Vanities!
We hear great things from our clients & here are just a few samples of feedback we get about our clients experience buying bathroom vanities, vessel sinks and more from UniqueVanities.com. Not only do we hear about our great product line, most of the feedback we get is about our excellent client service. Our goal is to ensure you are completely satisfied with your online shopping experience.
Very pleased with the entire experience and will definitely order from you in the future - Teresa T.
Very good communication. I would do business again with this company - Thomas J.
Very satisfied and will definitely recommend you to friends/family - Judith S.
Delivery drivers were excellent, friendly, professional. I am glad white glove included on double vanities or that thing would have never made it in the house - Kelli F.
Vanity was in good quality and thankful it came with a matching, free mirror. Overall, a great experience. Other sites promised a delivery a month out. Thankful it didn't take that long since we were in the middle of remodeling our bathroom and the contractor was ready to install - Jamie H.
Customer Service was very helpful and professional. We were pleased with delivery service overall - Joan G.
Samantha was amazing in helping me resolve the issues - June T.
They worked hard to help me find what I needed for my kitchen and bath. I don't have any suggestions for improvements. I used the online store and catalog to select my items and felt they were a perfect match with the pictures - Carolyn C.
I realized at the last minute, after item had already shipped, that I made a measurement error and it would not work. Samantha worked with me to get it turned around and returned in transit. Very easy to work with her - Peter D.
Samantha was the best salesperson I dealt with this entire season. She did EVERYTHING to make me happy. Because of her, I will never forget your company,and have already told many people about the excellent company you have. I hope I need something else that your company sells, because I will only go to you!! - Victoria
Far and above the best customer service I've ever received - Shelly S.
Excellent product and service! - John H.
Samantha was very knowledgeable and extremely pleasant. Thank you for your help Samantha - Joanne S.
Excellent customer service and response, I've never received such prompt service in handling an issue - Teresa D.
Very delighted. Price-wise and time wise - Rochelle M.
Very nice vanity and the service was good. I am happy with my purchase - Heather W.
First time experience and it was an excellent one - Karen K.
Very happy - we needed a narrow vanity which was hard to find. This one looks as good as the picture! We are happy with the outcome so far...vanity actually being put together as I write this. Would definitely use you again! - Leslie I.
The mirrors I ordered are beautiful and they were shipped very promptly. No suggestions I am very satisfied and will most certainly shop with you again. Thank you - Theresa S.
The representative helped answer all my questions and called back right away when she needed to check on an answer. It was a wonderful experience dealing with unique vanities - Deana K.
No suggestions for improvement. Everything was excellent and will purchase again - Pauline E.
Great options for the vanities. I did not want a countertop and you were one of the few who offered this. And you offer different color tops, also a plus - Arthur R.
Customers are treated like royalty! - Carmela D.
Product was delivered within 3 days of placing the order... fantastic - Kyle T.
Overall we have been very pleased with the service received from your organization and would purchase from you in the future. One of my favorite features was receiving a personal phone call to confirm my order and also to double check that I really needed white glove service. The fact that your company took the time to make sure I was not overspending really impressed me! - Stephanie O.
This is my 2nd time working with Samanth. She's very responsive, resourceful & nice too! - Valerie J.
I would give this company 5 stars! Ordered a bathroom vanity which came with a glass sink & matching mirror. The price was reasonable and the quality was fantastic. Had a small problem with the sink but received great help from their customer service person Samantha and in no time the problem was taken care of. I was totally satisfied and I will definitely order from them again - Cathry from Michigan
4.5 out of 5 stars because I haven't put in yet. Your packing was great! Nothing was broken! So happy to see that! It looks beautiful, can't wait until it's put in my bathroom. Delivery person was polite and very professional. Over all very happy. Would buy again! - Barbara K.
Our second vanity purchase experience was as great as the first! The white-glove service was terrific too! We'll be back for a 3rd vanity soon! - Cindy G.
What a professional run organization! Quick service, phone contact, quality product & after receipt follow up. What more could anyone ask for? Oh but wait, even a token gift was sent as a "thank you" for my purchase. WOW! Keep up the A++ service - Taryn Zimmerman.
Samantha is the best; made every effort to please - Lanny M.
Excellent Service! Quality Product! I liked the personal call I received after having ordered the product - Richard T.
All phases of my interaction with your company were stellar - Jeannie K.
Price matched, excellent service - Cindy W.
Excellent customer service. Although I placed my order online, I still received a phone call with the specific shipping information. They are great! - Molly T.
Excellent customer service, the best price I could find. The item was different than the description but your company made it work - Margie M.
Excellent service; excellent product. I would definitely order from this company again. My only complaint is that the delivery driver didn't call to schedule our delivery. We had zero notice. This normally wouldn't be a big issue, but we live at the Canada-US border and had to cross into the states for the delivery at our US mailbox. Instead we received a call from the post office saying our delivery was there and we had to decide whether they should accept or decline our very large package (vanity) on our behalf because the driver couldn't wait one hour for us to arrive (understandable but a courtesy phone call would have fixed this problem). Luckily the vanity was in perfect condition and we had no other issues. Besides this issue, which could have had a potentially large impact if the product was damaged, this company is amazing. They answer their phones, return their calls within one business day and provide detailed instructions on what to expect. I blame our issue on the driver (isolated incident) and not the company - Teresa E - NOTE FROM UNIQUEVANITIES: This is an isolated issue as all freight companies call at least the day prior to schedule deliveries going to residential addresses.
Staff was pleasant and helpful - Tania S.
No improvements, I was happy with the purchase - Phyllis S.
Great customer service and communication on the shipping process. Great buying experience and customer service. We love the vanity and would definitely recommend your company - John F.
Awesome company and website. I loved that I was called about order delays - Ashley S.
No suggestions for improvement- very impressed- the delivery drivers commented that they have never delivered an item such as this vanity that was so well packed to prevent damage. Item was what we wanted at the right price! And free shipping was an extra bonus that helped us to make a decision to buy online - Karen M.
The video on what to do at delivery time was excellent...that was a first! - Wanda M.
Vanity's quality is far better than I expected. Every time I called to check on the status of my order someone got back to me promptly - Michael S.
I read reviews about the company on-line before ordering. They were right on the mark!! I would definitely order again. The service was superb. White glove delivery was included in my purchase. It was really beneficial. I did not have to worry about getting rid of the packing materials and getting it into my house. No suggestions. The product and the service was fabulous - Marguerite K.
The vanity & vessel sink are absolutely beautiful and look even better "in person" than in the online photo - Laura T.
Product was delivered ahead of estimated time. Great for us - Barbara F.
Your customer service was great - Cathy A.
Was the only place I found an aesthetically pleasing vanity for a small space! - Teresa P.
Better than excellent. Everything was great - Robin T.
Excellent product and service - Yelena B.
I was able to purchase an affordable, well built, odd size (58") vanity - Deborah B.
Samantha was very helpful with getting us the best price-matched deal. Our white glove delivery team was awesome. We had a tough set of stairs to maneuver and they called additional guys to come help. White glove delivery well worth it. No suggestions for improvement. Very nice job - Gary K.
The delivery truck couldn't make it down the road to our house but was very nice and waited for us to get a truck and be able to transfer it to our vehicle. He was very patient and cooperative - Bryan H.
I love the vanity I ordered from you. It is the highlight of my bathroom. It is truly "Unique"! I am very glad that I did pay extra for the "white glove" delivery service. It would have been difficult for me to unpack it myself. I have already recommended your website to a friend who is redoing her bathroom. She was very impressed with my vanity - Karen B.
I had white glove delivery so I could get the vanity upstairs. That was the main reason I purchased a vanity online. The big box stores just curb deliver. I was disappointed that I was unable to get the original vanity that I wanted but overall I had a very good experience with Unique Vanities - Jodi S.
There was a delay in Shipping. However, product was excellent - Debra K.
The customer service rep. was very helpful. Your website was easy to navigate, your product looks great and was priced well. I'm very pleased with my purchase - Jamella S.
Beyond Excellent. Samantha was amazing. Polite, and couldn't do enough. Full of information and if she didn't know the answer she found it! If she said she was going to call you, she did, and right on time - Michele H.
The quality of the product is amazing. This is the second vanity we have purchased from UniqueVanities. The product was carefully packed and came in perfect condition. The product far exceeded our expectations. I even got a confirmation call to remind me of Unique Vanities shipping policies from a very nice and well-informed customer service agent - Heather K.
While my bathroom construction is not yet complete, I have been very happy with my topless vanity and your company. Truly! I would be happy to forward a picture when all is complete, if you would like - Karen C.
I had several follow up emails from my customer service rep to make sure my order went smoothly - Diane B.
Great experience from beginning to end. We will definitately search and use Unique Vanities again - Craig M.
Samantha was great to work with - Kathy H.
My husband and I just discussed how great the customer service has been. We have ordered twice and both times were exemplary! No room for improvement! You guys are awesome! - Susan R.
It was an extremely pleasant purchase. The rep I dealt with is one of your best. Can't remember her name but hopefully you have a record of our multiple conversations - Lisa G.
Product was slightly defective, but not to the point of being unacceptable. Doors misaligned, slight bump in countertop. This was resolved well with your customer service and it was settled quickly & reasonably - Lisa G.
Staff was easily accessed and very knowledgeable and helpful - Brenda R.
The vanities we wanted had been sold and a request had to be made to build and ship to fill our order. The service representative kept us informed as to any possible date changes. We did get the products as promised and we are extremely pleased with the quality of the product. No suggestions at this point and you have my permission to use my response. The quality of the product and customer service is exceptional. One of the most satisfying online transaction I have ever made - Shirley S.
Your customer service person, Christy Robinson, was willing to go above and beyond in order to respond to my request. I needed a modified vanity package because I wanted a vessel sink. Christy called me back within a day to say that your company could accommodate my need. She placed my order immediately. This has been sincerely the best customer service I have had in 20 years - Alexia R.
You have phenomenal people working with you. I appreciate you and your staff's customer service. I can't wait to get the sink - Gail M.
I was very pleased with my experience, my bathroom is extremely tiny and your website was the only place I was able to find a small vanity with storage that didn't take up a ton of space. I was completely renovating a new home for the first time and the process was extremely frustrating. Out of 5 different companies delivering different items (cabinets, appliances, etc) your company was the only one who went above and beyond making sure I was able to get the item purchased within the given time slot - Kaitlin O.
The contractor we are using for bathroom renovation recommended UniqueVanities.com. He said his experiences were all positive. I am very pleased so far. Vanity will be installed in the next two weeks, so I cannot comment yet about product performance in place - Tom H.
Great customer service - very helpful and on top of everything - Amanda M.
First vanity arrived broken - second vanity sent promptly - Joyce G.
It was great! We love the vanity...it completes the room and I love the unique style - Meredith K.
Just a quick note, I received my glass vessel sinks in good order. Excellent packaging by your Company, somebody is doing a great job, kudos! - Jim S.
I love the vanity-it looks great and was easy to assemble. I love the vanity, the price point, and the service. Keep up the good work - Thomas B.
I do a lot of online shopping. My experience with Unique Vanities has been one of the best by far. There was a wonderful selection of beautiful vanities, but it was the uber-complete instructions and guidance that made the experience truly one-of-a-kind. My vanity was packed much better than any others I've seen and arrived without a single scratch. It looks lovely in place. I highly recommend Unique Vanities to everyone. It was the woman's touch that made all the difference! - Joan M.
We tipped the delivery people $20 because it was so outstanding - Teri F.
Happy with everything! - Don N.
The sales rep contacted me every time the vanity was delayed. She did a great job. The delivery driver on the first vanity that was shipped was great. We had to return that one because it was flawed. The UPS driver who delivered the second vanity rushed me to inspect the vanity. He did help me open the box but with all the detailed instructions regarding the inspection of the item, I felt very rushed because he was being contacted by his company and he didn't want to let me take the time I needed to inspect the vanity - Linda N. - Note from UniqueVanities.com: Our apologies Linda. Sometimes the drivers are behind and make you feel rushed but you have the right to inspect the item. For future clients, Upon order we will provide you with very detailed information on how to handle a situation such as this by offering you a video and a detailed email. We will also call you to discuss your delivery option
Glass vanity top was delivered broken. You resolved issue very satisfactorily - Mark W.
Thank you so much for your unheard of customer service!!
I will use your array of web sites to shop, whenever possible and will give you a glowing recommendation to my friends and family! - Melissa J.
We got the white glove service and the item was unpacked and all trash removed. Very professional delivery men - Tracy G.
Delivery was handled very professionally and driver was courteous and good at notifying us of his time line. You go above and beyond to provide an excellent product and to assure your customer's happiness. Keep up the good work. We are very impressed with your offerings. Love your informational emails - Deborah C.
Everything was great! I can't imagine how to improve - Christine M.
Excellent! They called me back asap with my concerns, which was great - Michael M.
Very happy with my purchase. You were great! - Sharon D.
The vanities and linen cabinet are beautiful and top quality craftsmanship. Our salesperson was very helpful and responsive. I was very satisfied with every step of the buying, purchasing, and delivery process. I'm glad I found you! - Denise S.
Well above expectations - I spoke with Christy quite a few times. She was most helpful. Also, there was a mix up from the manufacturer, 1 item sent rather than 2, which I was unaware of. Christy discovered the error in her follow-up and immediately corrected the error. Excellent customer service! - JoAnne D.
Christie was awesome..very helpful and kind. Great customer service...highly recommend Christie!!!! - Deborah K.
The vanity is gorgeous and the entire purchase process was excellent! The delivery went smoothly and the driver was very helpful and courteous. The only suggestion I can think of is somehow remind your "ignorant" customers (ME) that the item is over 100 lbs HEAVY. In my case it was 193 lbs. Thank god the driver placed it inside my door, it was raining! It never occurred to me to check the weight - I was too excited at how it looked. Thank you, so much, for a beautiful and elegant addition to my new bathroom. - Kathy S.
This was a perfect experience. Many people are apprehensive about ordering what they cant touch (my husband) but was very pleased with what we received. - Valerie S.
I looked for many months to find the vanity that I was told was no longer produced and you had it and the mirror and at a discounted price. It is beautiful and goes prefect in by new bathroom. The lady that answered the phone called back the same day that she had found the mirror that went with the vanity. She was very polite and friendly. She called back that my order had been shipped. She was a pleasure to deal with. The truck driver was very patient while I removed the packing and looked over the beautiful vanity. He was friendly and patient. I feel your company and staff was very professional and I have enjoyed your web site. -Carol Galles
EXCELLENT PRODUCT! 100000%++++ SATISFIED CUSTOMER, EXCELLENT CUSTOMER SERVICE!!!!!!!!!! 100% AAAAAA++++++++++ - Fred Nurko
Your follow-up customer service is wonderful. Thank you for the "thank you" gift. -Sue Downs
The vanity I ordered was just as beautiful as the online photo. The customer service is excellent. We also were surprised to get a gift certificate towards a future purchase. Our item came UPS so we never saw the delivery which was fine. The vanity was securely packaged so no damage was done to it. -Michele Steele
I was kept informed of the status and delays in my order. This is important to me. I would rather know what is going on rather than kept in the dark. -Jeff Johnson
My order was damaged BUT the second one was sent without hassle. The two people I spoke with were every friendly and helpful. I even got a phone call on Saturday. -Daniel Deegan
The vanity is beautiful. It was delayed a few times, but that did not matter. I love it. I was kept informed of delays and delivery. - Iljana Skelton
The best, most personalized online experience I have ever had. I tell everyone about it. Great experience. - Jeffrey Imhoff
The extra fee to have the vanity brought inside was worth it. - Freda Levinson
I love, love, love my vanity and mirror! I've told a bunch of people about your site. - Lisa Verbit
Great customer service. And yes, I've already recommended your site! - Melissa Benson
Keep up the good work! - Paul Phillips
We found the vanity we liked at the lowest price available online. - Corissa Newell
Superb experience in EVERY way! Unmatched customer service and a superior product. Everyone I dealt with was really helpful and friendly. The end product has gotten hundreds of compliments on the find craftsmanship. I couldn't be happier! -Kathi Jensen
I had an issue about the shipping of a product and they responded to me extremely professionally, and resolved the matter immediately. The vanity I received was much more beautiful than the photo. The picture didn't do justice to quality of wood and the hardware on the vanity is really stunning. -Suzanne DeBlasie
The small touches you add to the purchase experience makes me want to buy from you the next time we remodel. -Chuck Robison
I have already recommended you to other designer friends. -Allen Alevy
Everything went perfect! -Rodney Cavitt
You guys do the best job of any online company I've ordered from in following up by far. I've since received a $50 gift certificate to use towards a future purchase from Samantha and some incredible spa" soap that will be the perfect touch for my new bathroom! And most importantly, you are adding the technical info that was missing so the next customer will have the information online! My husband was so skeptical of what the quality would be and everyone, including my contractors, were shocked at how well it was packaged and the quality of the travertine top as well as the self-close drawers (which I don't recall seeing in the description now that I think about it?). I will no doubt be recommending you to anyone I know that's looking for a unique vanity and will check out your sister sites as I continue on my remodeling adventure in 2013! Best of luck! -Vicki
Wonderful experience would definitely recommend. - Cris-Ann Exner
The vanity I purchased looks even better in person! ....you guys are the best! -Vicki Celani
Without a doubt the best customer service I have ever dealt with. they sincerely want to ensure a pleasant buying experience. Next time I will pay for the white glove delivery. The cabinets are well made and very heavy. Everything went smoothly. -Debra Fleming
Great experience. -Tasheen Wilson
Excellent service. Very helpful that they sent pictures of the actual sinks since each is unique, and allowed us to pick the exact one we wanted. They were great. -Ben Cowan
Good products, shipped on time, and a good value. Every part of ordering was easy and convenient. -Judy Mihalak
Best follow-up I've had on a backordered item. I never had to wonder when the item would deliver. Normally getting the item quickly is super important, but I had my heart set on this vanity, chose to wait it out! -Jill Shannon
The company was VERY helpful both online & via telephone! -Lester Splater
I was very hesitant to order the vanity online. The vanity more than met my expectations. The customer service was great. The delivery video was very helpful. -Georgia Clima
Was one of the best on-line buying experiences! - John Yanchek
We were very satisfied with the quality of the product. A perfectionist cabinet maker made a complimentary cupboard to match the vanity and was very impressed with the quality of the workmanship -- a beautiful piece of furniture. Good follow up and feedback. We live in a very rural area and were concerned that delivery might be a problem, however everything worked out well. Delivery was prompt and the packing was excellent. - Mary Fluharty
The vanity was even better than I expected. I would definitely recommend you to my friends. - Pauline Jaroszewicz
I think your company was one of the best that I have worked with for this remodel! The vanity was exactly what I was looking for! - Lori Fields
The vanity was exactly as pictured, in perfect condition. Outstanding customer service!!! Honestly one of, if not THE best, online shopping experience I have had. Excellent communication, follow-up and overall service!!! - Lori Prok
I had been looking for a product to meet my specifications, at a reasonable price, and finally found it at Unique Vanities. Thank you. -W. Dempsey
I was looking for a specific size of vanity. You had the only selection of vanities that were both beautiful and small. When I explained to your customer service that I needed it quickly, she promised to do her best to expedite the delivery. And in fact, the vanity arrived sooner than I expected. It looks absolutely beautiful in our small hall bath! -Stuart Meadows
This is the second time I have used your company to order from and it was a pleasure again. -Stacey Goldstein
Item purchased was on back order but once it arrived with Unique Vanities, it seemed to move in an acceptable time frame. -Jill Ausfeld
Service has been amazing: from requesting a sample, rough in questions, and getting the product. The product was beautiful and the quality better than expected. -Lisa Stutz
The vanity we purchased looks even better then the picture. We are very happy. -Edward Cohen
No suggestions. Everything was great. Very satisfied. -Elaine Snyder
We couldn't be happier with our new vanity. Your customer service, communications and delivery were excellent. -Susan Lea
Quick to respond to phone calls and questions! Only one problem... I ordered 3 cabinets and faucets. One of the faucets leaked upon installation. The company was quick to ship a replacement. I'm still satisfied! -Matthew Gowler
Responded to my questions promptly and courteously. -Beth Donahoe
Incredible Product variety. Truly unique pieces that transform an ordinary bathroom to a showroom. Very courteous friendly staff that speaks to you by name. Can't speak enough positive praises about product and staff. Would highly recommend to friends and family.-William Lee
Above and beyond helpful....great! I asked customer service if my vanity had a backsplash and they were very helpful and looked it up...they said it didn't have one...which was fine. We the item arrived...there was a backsplash!! -Wendy Borst
Extremely responsive and proactive! Thrilled with vanity and service! Delivery eta was 3-5 weeks and it ended up being delivered within 7 days. -Stacy Storch
I am very pleased with my purchase! The vanity is beautiful and of good quality. -Branda Gray
I want to express my appreciation for our recent purchases from Unique Vanities. We purchased two vanities and mirrors. There was a crack in one of the washbowls but Samantha, our customer service rep, worked with us and it was resolved. The vanities are very attractive in our new bathroom and the mirrors complement our fixtures perfectly. Again, we are very happy with the quality, value and customer service of your company. -Rene D.
Love my beautiful vanity. Each time I called your representatives were completely informed about all my needs. Everything was delivered in a friendly manner. -Roslyn Bellman
Good online site; good merchandise; good prices; great customer service. -Robin Fellner
Customer service is world class. I like the emails with the videos to explain what to expect on shipping and the personal thank you from your CEO- nice touch! They helped correct the problem with Fedx and achieved a positive outcome above my expectations! I can't say enough about your customer service- it's fantastic. -Ron LaFever
Very nice person and very helpful. -Suzanne Jordan
Ordering the product phone personnel were very friendly. -Elizabeth Johnson
Very easy to contact and very quick to respond to any questions-we had a problem( totally our fault) with our delivery to a new freight forwarder we were trying for the first time( we live in Sint Maarten) and the vanity had to be rerouted. Christy our service rep waived the rerouting fee and could not have been any nicer to deal with. In all truth normally I don't respond to customer service questionnaires but the service was so exemplary in this case. Excellent service and product-totally satisfied use it if you like. -William Heilmann
I had no problem with anything throughout the process from order to delivery. I appreciated the immediate thank you call and email as well as the video, etc. -Megan Tyler
I appreciated their willingness to help me select the perfect sink. With their encouragement I emailed a picture of an art piece to ensure the sink would compliment it. -Lori Vaughn
I was very satisfied, Thank you. -Penelope Paolino
We were very satisfied with our purchase. Customer service was great and delivery went very well. We would certainly recommend unique vanities! -Kathryn Perkins
Very helpful, easy to contact, very knowledgeable. I gota direct number for my customer service representative, a detailed explanation on what to expect, and the product is awesome. -Jenny Rea
Spoke with customer rep when the item I originally selected was no longer available. She was polite and ready to assist with an alternative selection. -Kathleen Osburn
I was very impressed with the assistance I received when there was a problem with the paint finish on one leg of the vanity I ordered. We were very impressed with how carefully the item was packed and with the information that was given to us about when to expect the item and how to receive it. -Jennifer Herdt
I had a problem with a vanity cabinet and Julie, the owner, followed up and worked with me to rectify the situation to my satisfaction. Thanks UniqueVanities! -Geri Martinez
Our delivery driver was awesome. He took the time to help my husband get my vanity in the house, waited until we inspected it and also hauled off the debris. Very nice gentleman! -Melissa Berry
Love my sink! It is just what I expected based on the description and photos. I was impressed by the quality of the communication I received from unique vanities.com. -Danielle Rimkunas
Fantastic product. Unbelievable customer service. So much easier than anticipated. -Cynthia Chicca
Very pleased! Excellent, You are doing great. -Bruce Townsend
Very pleased. Above and beyond what is expected! Everything went very well. -Lisa Yates
Beautiful quality. I had been shopping for a vanity for months and couldn't find exactly what I was looking for in our local stores. The vanity that we bought is absolutely beautiful - love the carvings and the overall quality!!! I had questions about when a vanity that was out of stock would be available...I emailed the question and I received a response the next day. Very helpful! -Wendy Coda
I think your company is doing an excellent job. I really can't think of any suggestions for improvement. Keep up the good work! -Nancy Solare
Great customer service and follow up. Delivery driver easy to work with also. Would definitely do it again. Have recommended you to friends. -Rhonda Valentine
We were extremely satisfied with our buying experience. Ordering was easy and the item was delivered when promised in excellent condition. We will definitely order from Unique Vanities again if the need arises. Very professional company with EXCELLENT customer service. -Donna Bennett
Excellent customer service start to finish. I will not hesitate to shop with you again if the need arises! -Virginia Miller
No improvement. I was totally satisfied with the service and speed of delivery. Great variety of vanities. -Karen Battaglia
A 36" porcelain vanity arrived broken. The replacement process was fast and painless. Good job! Customer support makes the difference between Internet companies. -Avner Butnaru
My vanity was damaged upon receipt. I called customer service and within in a few minutes --and basically no questions asked-- a replacement vanity was ordered. -Nicole Borges
The product looks nice. we are still in construction, so it hasn’t been installed yet, but pleased so far. -Lisa Humphrey
The email update helped me feel confident that I would receive a good product that was good quality because the company cared. Arrived faster than expected! Great communication from driver so we were sure to meet him on time without needless waiting. -Monica Roark
Everyone was very helpful and friendly. the vanity and sink were of very good quality and matched the online picture. -Myla Simonson
Outstanding customer service!!! Phone calls returned in a timely manner. Kind, professional, helpful, and informative!! -Marlene Kachevas
Product I ordered was not in stock but customer care called and we found one that was in stock that was almost identical to the one I had ordered. Delivery service you use for the Baltimore area (R&L Carriers) is just outstanding. I have had several purchases and one return from Unique Vanities and the whole process has been smooth mainly because of back office customer service and excellent delivery service. Keep up the good work. -David King
VERY HELPFUL AND CONSIDERATE. I AM VERY HAPPY WITH EVERYTHING OVERALL. -Tawana Jones
The vanity I received which was a hard to find size( only your company offered an attractive, classic look, in a smaller size) exceeded my expectations. I am an interior designer with many resources available to me, and will continue to use your products. Many Thanks! -Karen Fischer
Our experience with UniqueVanities.com was great all around. Thank you! -Bryce Pier
My vanity had a large flaw in the door. So far, they have had me ship the door back and are trying to match the wood color and get me a new door. I have not yet received it to see if that will work but the customer service was excellent so far. -Jerry Coleman
All went well! -Kalyn Matthews
The vanity was of better quality than expected for the price point. Love it! Great service and product. Can't think of anything that could have been improved. Really enjoyed the granite cleaner & instructions sent separately and the bar of handmade herb soap AND gift certificates to shop this website and other related businesses. Thanks! -Catherine Morgan
Above EXCELLENT! I have never had anyone call me to confirm an on-line order! Loved the towel. Very nice touches. Wish I could afford do my second bathroom. But when I can I will be in touch! -Tammi Valenti
The customer service rep was extremely helpful and went the extra step to help us get exactly what we wanted. -Stacey Goldstein
Excellent follow up of the delivery and small issues we had. Very professional and quick response. -Paul Serp
If I could say that the customer service exceeded excellent, I would check that box! -Margaret Kennedy
As good or better than expected. Arrived faster than promised in perfect condition. Great help finding a substitute for back ordered item. Excellent familiarity with merchandise. -Holly Grainger
Timely delivery, great instruction video . Would definitely recommend . Great follow up . Nice extras. Delivery was very kind while I did a thorough inspection. -Bonnie Kunkleman
Follow-up emails and videos were very helpful and clear. -Carol Stephenson
All questions were answered very quickly and while part of the order was missing upon arrival, the team got it right out to me immediately - very pleased. Again, great quality, vast selection and great service - keep up the good work!!! -Karen Kukla
If there was a rating better than "excellent," it would have my vote! It's so refreshing to find a business that still appreciates its customers enough to provide exceptional, personal customer service. Congratulations on a superb business model! -Shara Chambers
Very easy process, delivery was quick and on time. There was no damage to any of the boxes. Part of the sink hardware was not in the shipment. Received it a couple days later with no problem after talking with your representative. Would shop and recommend, You may use my comments. -James Ringholm
Very helpful and extremely willing to work with me. Thank you! -Dorol Forney
Very responsive via email. Worked perfect for me. -Vanessa Brizzi
This vanity is beautiful. We are so pleased. I have never dealt with a company that has such attentive service on-line. Their follow-up has been quite impressive as well. Unique Vanities is doing everything right. Congratulations on running an excellent business. -Carol Marshall
Keep up the great work.. This was a wonderful experience. -Franklin McIntosh
I have been extremely impressed with your company. Firstly, I was online browsing at several options not knowing exactly what I wanted. Got a pop up 10% off which helped me decide to buy. Was impressed by the phone message I got from the owner and all the instructions!! Love this place and have passed on the web address to my friends!!-Bonnie Shillig
Highly satisfied. Great customer service and delivered timely! -Sandra DeMers
Excellent Quality, love it. Immediately response when I called with a question. More than Pleasant. Delivered earlier than expected. -Mary Meseroll
The driver was outstanding! Very helpful, cooperative and friendly! Our customer loved it and you delivered all that you promised. -Joseph Koch
Vanity was even prettier in person! -Joy Moshakos
I appreciated the email telling me to inspect each item. We did that. The driver was very patient and waited for us to open all three boxes. This was the most expensive online purchase we had ever made and we were a little nervous but the customer service and ability to track the shipment helped a lot. -Thomas Murray
I am working on a home renovation project and I will be purchasing all of my vanities from Unique Vanities!! -Latricia Readus
What a joy to be treated so well! The personal touch did not go unnoticed. The extremely heavy and fragile vanity was packed so well, there was no damage at all! The experience was one of the best I've ever had with online shopping and we are totally thrilled by the vanity we chose. The quality is very good and I wish the product had been less expensive but the price was fair for the quality of the product compared to other online shopping sites. -Ren Robb
Terrific. Everyone should be this good -Robert Dunn
I was very impressed with your website and the level of service that came along with my order. As soon as I placed my order I received an email with instructions for accepting my delivery. This was extremely helpful. I will definitely shop your site again! -Renee Britton
Although my contractor was the one to receive the delivery of our items, his office reported that the deliveries went smoothly. I have been very impressed with the communication and customer service from your company and look forward to seeing your products when (and if) our house is done!! -Courtney Benson
Great response when you call your number - you actually speak to a person and they call you back! You guys were great. -Elizabeth Salvo
The first vanity delivered was really beat up and I had to send it back with the delivery driver. The driver was very friendly, apologize and took it back without any problem. The second vanity was in great shape with no problems and delivered in a timely manner. Customer service, Hillary and everyone I spoke with was excellent, made them aware of the problem and they took care of it immediately. Would buy here again and would recommend you to others. -Christopher Bigelow
My vanity is absolutely beautiful! Just as the descriptions and photo online. Customer service was excellent and FREE shipping is a plus! -Lisa Parrett
The customer service prior to my purchase was great. They were helpful and friendly. I have been in a customer service organization for years, and will say that your follow through after I ordered and even after my delivery were beyond expectations. I never had to search for status or wonder what was happening, you kept me informed all the way through. Very Impressed. -Gayle Christoff
Very good follow up. good service as you advertise. keep up the good work. -John Mike
I would definitely order from UniqueVanities.com again. It was so nice to have free shipping! The ordering and delivery both went smoothly. I can't wait to get my vanity installed now! - Joshua Morgan
We were very happy with your service, and were so thrilled with the quality of the product. - Steven Bartz
Great products, great price, quick delivery with no problems. Will be back when I redo my other bathroom. Great follow-up, and a thank you after my order received. Felt strongly that the company cared that I was satisfied with my purchase. - Kathryn DeLong
The lady I talked to was AWESOME (Samantha). - Jessica Castaldi
A great experience! great company - Paul Ivanoff
I would like to thank very much Samantha H. and the owner Julia Ritzenthaler for an outstanding and prompt service.
When my original order arrived we have inspected it and my wife brought my attention to a little defect at the edge of the sink, minor but noticeable. The driver who made the delivery agreed with our assessment and made a note on the invoice that a replacement was needed for that part of the order.
I have contacted Samantha Humburger and she was very professional and helpful. We now have the replacement, thank you.
Thank you very much to owner Julia Ritzenthaler for her attention to our matter and for her generous gift certificate we will use in the near future.
With friendship, Sergio Buica
Love this sink! Very unique and beautiful for a bar sink. We under lit with led lights and it is a real focal point of the room. -Kim Bloss
Great overall experience -Mary Smith
Keep up the good work/services. -Tom Ansberry
The quality of the Vanity is exactly what we hoped for. Customer service kept us informed at all times. No suggestions, the experience was very good. I was pleasantly surprised how quickly the Vanity arrived at my house. -Thomas Graffeo
Yes you can use our testimonial, nor have we any recommendations for improvement. Products were as advertised, and were a good value compared to other retailers pricing. If we need another vessel sink, we'd definitely come back for seconds :) -Gordon Skiba
I received my order yesterday from uniquevanities. I would just like to say that the whole experience with your organization and the shipping was excellent. The vanity is so beautiful and I would not hesitate to refer my friends. Thank you -Leslie Mischke
Beautiful cabinet and better quality than I expected. Did not expect to receive backsplash and was very pleased that I did. Very nice thought to send soap and towel gift after purchase. This company rates A+ for customer service. -Deborah Weeks
Very happy with the product, service, delivery, and follow up. Impressive customer service. Smooth and trouble-free purchase - I would definitely recommend this company to friends! -Marianne Lesh
The phone call, emails, and bath soap in the mail were all a treat. I felt special as a customer. Excellent customer service. -Beth Chakara
No suggestions. I was totally satisfied with the help I was given. I was told what to do in any contingency but did not experience any problems. Very nice customer service. I enjoyed talking to her. -Judith Rosenkrantz
My vessel sink is beautiful and looks exactly like the online photo. I actually got a phone call shortly after I ordered the sink. Amazing! True customer service! I HAVE recommended Unique Vanities to people. My sales person at Ferguson's was very interested in your online store. -Jane Dow
After realizing the vanity I initially wanted to order was no longer available, Christine was quick to inform me about several comparable items and even gave me a discount to lessen the price difference between the original item and the more expensive vanity I ultimately purchased. Going the extra mile can really make a big difference - thanks for the wonderful customer service! -Shannon Bryant
I have already sent an unsolicited e-mail to the Company thanking it for one of the easiest and most efficient internet purchases I have ever been involved with. -Paul Weiss
You did a great job and the special "thank you" gift was so thoughtful. I will definitely use your company again for all my remodeling projects. -Marianne Springer
I want to use your sight BECAUSE of the customer service. Keep it up-- it's what sets you apart from the rest. Good customer service is so hard to come by these days-- I really appreciate it. -Tammy Abraham
Everything else ran very smoothly. The videos helped me know what was going on every step of the way. -Steve Smith
No suggestions for improvement. You have my permission to use my responses as a testimonial. I couldn't have been more pleased! -Alma O'Hara
In our current lifestyle we all expect QUICK results, and the Unique products provide those expectations for reasonable prices. -Michael Fontana
Great Service. -Mary Nebiolo
Yes. I would give your company a 5 star + rating. The vanity was just what I expected and arrived in excellent condition. I would strongly recommend your products to all my friends. A special THANKS to Julia for running an outstanding company. Thanks, Bob and Jan Swink
Excellent overall experience -Kristy Fritsch
Exceptional Service feel. -Coelise Martin
No improvement necessary. This is the best company I have done business with. Excellent customer service and personnel. Not to mention that my vanity is beautiful. -Ardith Colonna
First class outfit....I will tell many friends about your service and quality. Other companies sell the same items for similar prices but do not offer the service or delivery options that Unique does. I am a customer for life -Jonathan Garrison
Great product and service! -Julie Baehre
Everything was wonderful! -Joyce Chaplin
I was very pleased with the product. It was exactly as described. The delivery went well with no hold ups. The quality of the product was excellent. -Angela Neumann
I received the above-referenced vanity (UVSR020855) yesterday and it was/is beautiful.
I just wanted to take the opportunity to let you know that you have exceeded my expectations in all aspects of this transaction. From your diligent and courteous pre-delivery and follow-up telephone calls to the professionalism of your staff and shippers, this was a 100% positive experience from start to finish and I will not hesitate in using your company again (or recommending you to our friends).
I have heard it said that the only people who send post-transaction reviews are those who have complaints. If that is true, I will be the one to buck the trend. Keep up the good work and thank you. -Paul
I would like to say thank you so much for the gift certificates!! You have amazing customer service and have taken a potentially negative experience I had with your company and have turned it into a positive one for sure. I would order from you again in the future and certainly recommend your site to others. We all make mistakes and have issues, it's all about how you handle them and I must say you came through 150%. Thank you!! Roxann
Wow - this is unbelievable. If you continue to have this kind of customer service responsiveness and quality control, your firm will be hugely successful. Thanks,
I ordered a vessel faucet and it is beautiful. Better than the picture. And better quality than any that I could find in my community. Alta Samuels
Very satisfied! Would buy from this company again! Suzanne Stangl-Erkens
Your service is excellent keep up the excellent work. Rommel Hannouche
This is a very customer oriented business. I am extremely satisfied with what I purchased. Wayne Kiner
The quality and service were very good. I would order again from unique vanities. Jean Dawyt-Abell
I messed up the delivery address of my vanity but you guys really helped me out and saved the day to get it changed. I really appreciated it. It seems of great quality- we are building our new house and have not gotten to install it yet. I can't wait. Plus your follow up has been quite impressive. Thanks, I feel as if I had a problem, you would have been there for me. Lucie Flory
We love the vanity. You were nice to deal with even though the first one came broken. Thanks for the soap & towel. It was a nice surprise.
Communication was superb. All expectations were met. Quality of product and service were exceptional.
I love my vanity! The quality was more than expected. It is not yet installed, but I know it will be gorgeous. The internet picture did not do it justice. The delivery was good and the piece came so quickly. I am an interior designer and intend on using your site more often. Beverly Brown
We just installed our vanities this past week. We can’t wait to get the house finished so we can move in and finally get to use them. Your customer service was great and we will be sure to recommend your store to anyone who asks about vanities. You guys are awesome!! Thanks, Jamie Armstrong
Excellent product. Showing appreciation and care was over the top. Highly recommended. Well done. John
Very happy with the vanity. Exceeds our expectations. Thanks
Just want to stay how happy we are with our purchase- and the way you conduct business. We will be back as a result of and will tell others. Richard M.
I love this awesome piece. It is more beautiful than the picture and looks so nice in the bathroom. In fact, this beautiful vanity is the new focal point of the bathroom. I am so pleased to have found this vanity and it has met my expectations in every way. Ursala
Had a great experience from the easy ordering to the timely delivery without any damage. Loved the gift too!! Sharon Campbell
Beyond excellent - the best I've ever had on-line. Carolyn Eitel
The vanity chest we purchased is beautiful and great product and perfectly matches the online description. Marian Yanega
Loved everything I order, Christina was wonderful. Angela Calderone
Thank you for great customer service. You actually called my contractor back with questions he had about the sink drain. A rare quality today. Rachael B.
I normally like to see the actual item before making a large purchase, but decided to give it a try. I am totally impressed! My vanity was excellent quality, the finish was superb, hardware was better than custom cabinets and every detail was "as pictured" on the website. I was notified about shipping by UV and the shipper in Colorado. The driver was careful moving the vanity to my garage and we both were surprised at the excellent packing (actually joked about all the styrofoam cardboard and tape). If you want a good piece of furniture for your bathroom, look here first. I am glad I did. Charles Marshall
The first vanity arrived broken, and Julie worked with us to get a new vanity. She did a great job keeping us updated on the status of both shipments and we love our new vanity! Julie's frequent communication was the key! She even contacted us after hours. Kelly Shank
Your business model worked well, and I am very satisfied with the selection, quality, price and customer service. Our order arrived damaged, but we decided to keep it. Your customer service did an outstanding job keeping me happy and satisfied. Michael Rottblatt
I'll buy my next sink from you folks. I really liked the follow up. Too bad I don't have to buy sinks more often. Connie Boag
Keep up the good work...pleasant experience!!! Courtland Ball
Very courteous, polite and super helpful! The thank you card and gift was lovely! Alexia Kevonian
Christina and Julie were very very helpful!! They were always prompt when returning emails and answered all my questions when needed. They always kept me updated on the status of my order. Jaime Hoffer
I paid for the whit glove service. Great service. Second time I used this service and it was the same folks the second time. They remembered the first delivery. They are the best! You have it perfect now. Bill Van Fossen
most important feature of your customer service is the ability to talk to a person. This is why I ordered from your company. Needed to make absolutely certain that I knew the exact width. Susan
It was a pleasurable experience, we will purchase from your online store again. Customer service was very helpful and friendly. Paul Toth
As a Interior Designer, I will use again because of the fast delivery. Barbara Cindea
Great customer service. Jackie Grzankowski
I ordered a vanity for a bathroom remodel and was so pleased when it arrived. It's even more attractive than it appeared online. It was delivered in plenty of time and great condition. The customer service is wonderful, too. Unique Vanities exceeded my expectations. LaNeta Crighton
Your service has been excellent and I plan to buy another item soon! Kelly C.
Very satisfied with the quality and entire purchasing process. Especially enjoyed the personal touch of the email video describing how to handle the delivery and inspection. We were impressed with every step in the process. We felt that our order was being handled by people who really cared about providing their customers with quality products as efficiently as possible. Sharon Mesker
Awesome website with great products! Courtney Leachman
From start to finish it was an excellent experience. No suggestions for improvement. It was perfect. Deborah Clarkson
Love the soap and towel.. great touch! Everything was great. thank you. Melissa Smith
You are my first stop and my preferred vendor. Always available, friendly and helpful. Driver was reluctant to place it in teh garage or to let me take time to inspect. Tried very hard to drop and run. Your email was the reason I forced the issue so thanks.
Hire more folks like Christine. She was extremely helpful. Your chat line was also a huge bonus and a big reason I purchased from you. Please use me as a testimonial. "This is the first and will likely the last place you should shop for a vanity. The products and service are second to none." Sam Robinson
I can't think of anything that could possibly make this purchase easier than it already was. It was truly a pleasure doing business with you. Leave it to a woman to know how to make the shopping experience easy and fun..thanks, Julia! Jamie Baach
The personal touch was outstanding. They were extremely pleasant as well as knowledgeable. There is no way to improve an extremely efficient store. Lawrence Varey
I EMAILED A QUESTION regarding delivering and a response came quickly. You saved me a lot of money because I was going to have to spend way more money to get a special order vanity that fit my odd sized space. If more people knew you were an option I know they would choose you. My contractor even asked where I got the vanity because it was such a quality piece. Thank you. Kate
It is refreshing to deal with a company that makes such a strong effort to ensure that my needs are met. I am grateful for your customer service ethic. Kenning Arlitsch
It was our first time purchasing from your company and it’s certainly not the last! Our bathroom is exactly what we were looking for. Your company was very accommodating and very efficient. Will definitely purchase from your company again. Thanks for the soap. Melinda Benedict
Wow, it was even better than I anticipated. The packing was great. The service is great. You are great. I’ll be in touch for a mirror. Deb Clarkson
The vanity was better than expected. Good quality and a beautiful finish. Fred Gage
My husband and I searched high and low for the perfect vanity for our master bath. Our search came up short until I found your website. The perfect vanity was found. Not only do we have a beautiful vanity from your website we also received excellent customer service. Thank you for great products and great customer service… Courtney Leachman
Yes! Christine was fantastic. She is the reason we purchased from you. Your competitors were never on line and not helpful on the phone. Christine was patient, humorous and most of all helpful. Even suggesting a coupon to me. Wish I could buy more. BTW, the vanity looks great also. Sam Robinson
On time, very nice piece. Andrea R.
Great quality for the price. Looks great in my new bathroom. Love the functionality of all the drawers. Would definitely recommend or use again.
First vanity came as promised, a first rate piece of furniture. No problems – I like that. B.R.
Your attention to customer service is above and beyond. Thank You Paul R.
Great!! Great customer service, excellent products, great prices, wonderful delivery!!! Seema K.
Love no shipping charges. Shirley Stover
Wonderful company! Excellent product & service. I would definitely buy from them again. Leonid Batkhan
The service I received was 5+ and the product I ordered was nicer than expected which is not the norm nowadays! Lynn Kasicki
Had a problem with a faucet – was replaced swiftly! Now all is working well. A good company to work with and to purchase from. Lynn Jones
You went above and beyond! Thank you for the soap!! I love it. Kim Nanosky
Service was Great! On delivery too! Daniel H.
Five Stars!! Excellent service, Excellent delivery conditions. This is my second purchase with you. Thank you. Myda P.
Thank you sooooooooooooooooooooooo very much for 2 gorgeous vanities and counter tops. What beauties!!!!! Many thanks for very prompt delivery, and wonderful follow up from you. Cheryl Mellera
Your customer satifaction was great. Would recomend your company anytime. Al Desonia
Always uncertain about ordering items online, but dealing with you was easy as pie. I am a fan. Robert Cooper
We are very satisfied with everything - fast delivery ( we live in New England) good quality - fashionable style. We surley will return to you for future purchases. - everything perfect Jutta Larosa
The personal touch you give is excellent. I was very happy with the service you gave, loved the vanity. Tracy Packebush
I would rate your customer service above and beyond excellent. A great experience. Nothing would need improving, thanks for the great service. Lisa Brigant
I was anticipating having a rough time trying to get ahold of the company to confirm a delivery date, but they answered right away and I didn't have to be transfered around at all! Having spent a long time shopping at local home improvement stores, your website offered a greater selection and far better products than anywhere else!!! I will be repeat customer and will recommend the site to all my friends as they venture into remodeling projects. Kip McDonald
LOVE MY VANITY!!! GREAT piece, everyone who comes over just thinks it is BEAUTIFUL. It makes the whole bathroom come together! Dana K.
The vanity is beautiful just as It was pictured. friendly service everytime I called. Left messages and my messages were answered promptly thankyou!!! Tim N.
Product and service exceeded expectations. I was very pleased with the entire transaction from beginning to end. Kevin Hardesty
Awesome product and remarkable customer service.. Kimberly N
This was one of the most satisfying online purchases we've ever had. The item matched the website exactly, the quality of the vanity is very high, delivery was ontime. Well done! Brendan C.
Hands down the best customer service I have got in a long time. First class all the way thank you UniqueVanities.com. Michael C
I am extremely happy with my granite top vanity. The height is comfortable and the wood work, beautiful. It has made a wonderful addition to my renovated powder room. The unique staff were helpful and polite. Looking forward to my next unique mirror purchase. Pat Hawkins
The vanity is gorgeous and your thank you note, gift certificate and soap care package are all very thoughtful & classy gestures. Rob & Angie Voss
I love the vanity that we ordered from you! It looks great, great quality. Thank you for the towel and soap! Michael English
I am thrilled with unique vanities.com. I loved the email video clips and the surprise gift of lemongrass soap & towel and the kind note. YOU HAVE SPOILED ME! I liked the owners video thanking me for shopping! that was very neat. The vessel sinks I purchased are just stunning. They will "make" the room. I was so happy to find them, as I had never seen the design & it was a dream come true for me. So THANK YOU! You have already done more wonderful, thoughtful things that made me feel so very valued & appreciated. I am overwhelmed & glad to be your customer. I am telling Everyone I know about uniquevanities.com PS, I also saw the owner on Youtube in a video when I was searching for vessel sink advice. She is just a super Lady & can't help but admire her style. Thank you again, you are #1 in My Book Sincerely Kathleen Burk
I am very impressed with the quality of the vanity. Great Communication! Couldn't be happier! My husband & I were uncertain about purchasing a vanity on-line that we hadn't seen in person. I am so pleased we finally decided to give it a try. Our new vanity is beautiful & we love it. Amy Niggemyer
The vanity that was delivered impressed me quite a bit by its quality and style. Much more than what I expected. Ed Galarza
Fabulous experience, thanks!! Allison F.Bottom of Form
Absolutely a great shopping experience. Knowledgable, curteous and professional. Keep up the great work. Ralph Rayburn
There were 2 items missing from our order, but Christine instantly accepted her fault and promissed to send them immediately. I was impressed by her prompt resolution of the issue. Leonid Batkan
easy purchase - no problems, easy to use website. Kathy @ Ryan Builders
Just beautiful and it looks exactly as it did on your website. This was an excellent purchase....not only was the vanity everything we wanted and more- the customer service was the best I have ever received. This is a top notch 4 star business with owners and employees that truly want happy customers. Thanks again! Raymond Stoughton
The on-line customer service girl, Christine, was extremely helpful and so nice to deal with. Lisa Giammarino
Samantha at Unique Vanities has been very helpful and a pleasure to work with
Your company has brought back a true personal touch with each order which is a lost art of doing business in the 21st century. I wouldn't change a thing. Allison Williams
Your customer service is excellent. I really appreciate the effort made to make contact with me and ensure that I knew what was happening with my order. Linda Carter
My 2 vessel sinks were delivered yesterday I am DELIGHTED with the way they look, even Better than expected! The delivery speed was remarkable as well. I will shop with you again,Thank you so very much, I will also tell others about your terrific website and top notch customer service. I REALLY liked the emails with the video clips too.
Sincerely, Your very satisfied New customer, Kathleen Burk
I received your request for feedback card, thank you, and I must apologize but my husband misplaced it. Our house is a construction zone at the moment and things tend to disappear easily. We are very happy with our vanity. Your service is great and the follow up excellent. The vanity is as expected and the free shipping/delivery a bonus. The "thank you" gift/card is a very nice touch and appreciated! Thank you very much! Heidi Hausermann
Excellent proactive customer service-"old-school" Good job Samantha!!! Rich in CT
I was pleased with my vanity and the quality. I would use this website again Janet Elliott
Keep up the good work.. it is not easy to find people like you these days. Thank you! Hussein Ahmad
Best online buying experience that I have had in a long time! Elizabeth Dudley
there was a difference in the online description and what I got however; I was notified prior to delivery and I was compensated for the mix up without having to ask for compensation. I was very pleased on how the situation was resolved; it's not the problem it's how you resolve it! In short...I am a happy customer! Maia Nastri
Fabulous! The follow up gifts were an unexpected surprise; nice touch. We will be repeat customers. Jeannie Lynch
The vanity is beautiful. It was a pleasure dealing with Christine and your delivery company was also very accommodating. Thank you for making this easy. Janet Calano
Great Job! The vanity is perfect. It looks beautiful in my half bath powder room and is exactly as advertised on the website. The delivery was flawless. Customer service was great. I will definitely do business with Uniquevanities.com again! Thanks so much! Julie Marchman
Excellent customer service! The you tub video of Julia Ritzenthaler (Owner) explaining the shipping and delivery process was a nice touch. I fell I know Julia and Christine (VP of Sales) personally, and hope to do business in future. Carol Tauer
I love my sink! After I ordered it, I was having second thoughts about whether it would fit my needs. When I called, you were so nice and so helpful but assured me that you would do everything you could to make sure that I ended up with what I needed. As it turned out it was perfect and I had no need to worry. I am sure it well be a “conversation piece” sink because it is so different. And then to receive a thank you card, soap and towel gift was really unexpected. If I know anyone else shopping for a vessel sink, I will send them your way. Cathy Turk
You made me happy! Perfect Service & product. Planning another purchase. It shows your company is run by women. Thank you for your great service. 5 Stars. Terry Keefer
Your employee Christine Ritzenthaler is AMAZING.. I felt like this purchase was from Neiman Marcus store.. In lieu of a gift certificate, I would love another bar of that wonderful soap. You're company is going to be our permanent supplier for our company.. people can call me for a reference also . Jody Daye, President FineLine, Inc.
The vanity is exceptional quality. Value compared to big box stores is great. Solid wood construction. No cheap veneers. Customer service was great. Kept me informed on the delivery. I upgraded to the White Glove delivery (only additional $25) which was well worth the price. Delivery persons placed the vanity exactly where I wanted it and hauled all the packing material away with them. You have a great business model with quality products. Fredric Rayburn
Everything was great! We love the vanity. The only possible suggestion (probably for the manufacturer) would be to offer a choice of finishes for the knobs, handles, and hinges ( brushed /satin nickle instead of the bronzey color. Everything else is perfect. Lynn Sudden
Excellent , I was very impressed with the followup, from a coupon to a spa soap and cloth packaged nicely . Excellent customer service. I would use you again. Thanks! Kathie Sawyer
The end result was everything I wanted. The business is trying to do business with a personal touch and good service. They succeed very well. In addition, they take the time to follow up on the sale by checking in with the customer periodically. Thanks for the effort. -B.D. in WA
great-woman taking order was very personable and helpful!!! Cathy Clayton
Top Notch! The vanity was beautiful and exceeded my expectations. The customer service was exceptional. It is very rare that an online retailer proactively provides updates, but that is exactly what Unique Vanities did! This was the best online purchase experience I have ever had! Teri F.
You guys are “remarkable”. :))) Refreshing and nice video! -Bryanne PrichettBry Design Austin, Texas http://www.brydesign.com
Christine, Your customer service model is outstanding…NEVER in all my online shopping experiences have I been this impressed…my hat is off to you and your company. Thanks. Fred Natrin
Great customer service! I would certainly order again and recommend to a friend. Melissa Harbold
Julie, Thank you. By the way my wife and I love the vanity and Christine was fantastic. I have subsequently ordered a faucet, which should be delivered tomorrow, and will be ordering a mirror as well. We are very happy with the Unique Vanities and related sister e-commerce websites. It is rare to receive great customer service these days and Unique Vanities exceeded my expectations. Thanks again. Jay K.
Samantha, I just wanted to thank you again the OUTSTANDING Service you provided for me. What an asset you are to your company. I would highly recommend you and your company to anyone else looking for mirrors. I’m sorry my purchase did not work but it had nothing to do with the product it just was not the correct fit for the room. In fact I work as a hygienist and bragged about your fine service to my patients all week. In this day and age, good courteous service is difficult to experience anymore. Thank you for everything and going the extra mile to be so helpful. Have a great summer. Joanie Sweeney
Once again Christine was fantastic. I have not experienced such great customer service in quite a long time. So much so I plan on purchasing another item from Uniquevanities.com. I only wish other companies would provide such service. Jay Kripton
Excellent, Julie was fabulous and was amazingly and took care of business. Myrna Hartley
At this time, I have found nothing that needs to be improved. I have already recommended your sites to family and friends. Thanks again for your great support! Robin McClish
I appreciate you phone call and I will look for my brushed nickel drain.You have been so wonderful to me and I really appreciate your service. I would refer anyone to you. Thank you again, and again, Myrna
Dear Christine & Julia, I wanted to take a minute to thank you both for the gift card to Uniquemirrors.com and the wonderful smelling soap and towel set. Your thoughtfulness was greatly appreciated. You'll be happy to know that my new vanity arrived without any issues and I am very happy with me selection.Many thanks for your assistance in making my vanity shopping such a pleasant experience. Regards, Lynn Gleeson
This was my 3rd purchase, and I will be back for more -Terry Keefer
Thanks to J an C. for the delivery of my vanity. It came Saturday. I want to thank both of you for the extra work you did to get this to me with white glove delivery. I appreciate your efforts. Blanche D.
Excellent Julie was fabulous and extremely helpful. Dara Owen
Our product was back ordered and it took a little longer than originally thought. Christine was wonderful with the flow of information though. It was something that was out of your hands but put my job behind. Joel Kahn
i am teling everybody to forget Home Depot and Lowes and shop on your web site, what a great vanity. Great company from the begining to the end. Thank you , and we will definately buy again. Robert Pattison
But the driver was wonderful and unpacked it so I could inspect it. He did haul off part of the packaging and the wooden base. It would have been impossible to inspect without his help because it was so well packed and protected. Gail Fiel
The price match option is very important to offer customers. That along with the customer service and post-purchase follow-up is actually the reason why I referred friends. Great follow up from initial order to delivery. Brian McCallum
I was very happy with my purchase..it was exactly as described...will buy again. Susan VanErt
Wow, I had no idea this would be so easy! I love our new vanity!! Pam Hinds
I was absolutely amazed at the quality of the vanity I ordered and received. The workmanship and materials were on the high end, no doubt. I will certainly order from you again. Your customer service was probably the best I have ever experienced, starting with my initial phone call, questions, and follow up from Unique Vanities. Karen Vonderhaar
already installed, looks and works great!! very happy w/ the service you provided, this was a great online buy. i would use your site w/o question and also reccomend to friends, thank you John Dow
Excellent customer service! Goes way beyond the standard of excellance! Barbara LePage
Very pleased with your service, speed of delivery, quality of mechandise, and phone support. Keep up the good work. Dick L.
The entire experience was excellent! Christine Bullen
online chat was great. Jay Scanlon
Keep doing what you are doing and you will be fine!!! Mark Giannacio
Julia was so cooperative and willing to negoiate that we couldn't refuse. I have never ordered an unseen online furniture item and am so pleasantly impressed, I will for sure use and recomend you again. thank you keep up the good work Pat Bramuchi
First set of vanities were not avalible and I had my heart set on them. My second choice is just as great. Very well made...I would buy again from you. Christine R. was GREAT!!! She stayed right on top of things and really helped me out when I could not get the vanities I wanted the first time. The driver said it was the BEST packing job he had ever seen. Everything was just GREAT Marlene Beall
Service and products wonderful. Christine was extremely patient and helpful. Great company to deal with and very professional and friendly. J .C
Yes! Great experience. All aspects from ordering to tracking to receiving were effortless! Virginia G
We looked extensively for a master bath vanity and finally found the perfect vanity on your website. It is a great blend of a natural stone travertine top with a quality wood cabinet. The colors matched the website pictures perfectly and customer service was able to provide further description as well as beat a competitor's price. The product arrived in great shape with only a tiny ding on the bottom molding which the delivery team touched up. Great products, price, and service! The only problem with the customer service was that our telephone number was recorded incorrectly when we placed our order over the telephone. We caught the error while tracking our purchase. Once notified, uniquevanities.com personnel addressed the issue promptly and corrected the error. Other than that, superb service! Jason Miller
Seriously, this was the best customer service I have ever received through online shopping. I ordered a bathroom vanity with a travertine top that cracked in shipping. Each time I called, my call was received with courtesy and respect, and the problem was resolved immediately. I will definitely purchase again from this company and have a plan to do so soon! Best possible customer service ever! Vicki M.
Your customer service has been top notch! Thank you for the lavender soap and bath towel gift -- it was a very nice touch! Mary Langenhagen
Good quality, alot of bang for your buck. Second time I have ordered. Again,wonderful thoughtful service, I could tell you care about your customers. Everything about the shopping experience was fast and through. Terry K.
Although the vanity was a bit more expensive than others I considered on other websites, I liked the style better so I decided to go for something I knew I would like for a long time. Fortunately, the item looked just like the picture on the internet when it arrived. It was installed today and looks AWESOME! Very sturdy...like a piece of furniture. Christine could not have been more helpful. When I inquired about dimensions, she contacted the company and emailed the specification to me within a couple of hours. Because I was pressed for space in my half bath, accurate dimensions were a must. She also made the ordering process very simple and easy. I don't have any suggestions for improvement. Thanks so much! Julie Marchman
The price was so low, my husband and I were expecting the worst! But, the vanity is beautiful and we're thrilled! Your customer service is excellent! The gift we received after the purchase was so unexpected and a really nice touch! Kimberly Wisneski
I'm was very happy with my shopping experience. And the vanities are absolutely gorgeous. The quality is top notch. I would definitely order from Unique Vanities again. The icing on the cake is the customer service. The follow-up customer service really made me feel like I'm valued as a customer. Dana Harrison
Because I have a very small bathroom, I had little choice of vanity. I am happy with the one I ordered. It is beautiful and the quality of the vanity and the vessel sink appear to be excellent. Both online and by phone, I felt fully informed and all my questions were answered. Carol Tauer
I order from online all the time, very impressed with the furniture. Not only was a very happy with the furniture, but very impressed with the professionalism and kindness too. Great Staff. Nicole Di Pinto
Really excellent. Follow up is fantastic. We will definitely buy again from UniqueVanities! Rebecca Richards
Picture on internet was nice, but the actual vessel bowl we ordered is spectacular. Colors vibrant and is the center point of our bathroom makeover. We LOVE it. Keep up the good work - pleasure doing business with your company Maggie Kirchner
Very accomodating and helpful. I think you have got it nailed!! I do not see where you need much improvement - it was easy to shop on your website and when I called - your customer service was extremely helpful. Caroly Green
No suggestions for improvement. My wife loved the vanity and the nice thank you card with the soap and towel were a nice touch! Would definately recommend your company. Beautiful product at a beautiful price! Mark Nemeth
Maybe the best customer service I have ever received from any retail company. Keith Bayless
For my business this will be my one stop shop for Vanities. Keep up the good work! PHILIP M. BAUERLY
I loved the white glove purchase that is the only real reason I bought it and it looked great on the internet Jeff M.
Excellent variety and price match Victoria Williams
I called to find out more info re delivery and spoke with a person without waiting on hold, and she was very helpful and informed. I appreciated the thank you gift of soap and towel. Your attention to detail is a plus. You are clearly engaged in the full customer experience and I really appreciate that! lmanny
I love the vanities! They are even better than I expected in terms of look and quality. Also, thanks so much for the soap & hand towels. That was a nice surprise. The only complaint (minor) that I have is that the shipping took quite a bit longer than I expected. The product shipped on January 12th but did not arrive until February 3rd. This was not a huge problem but I did not expect it to take as long to arrive once it shipped. Overall very happy and will definitely shop here again. Blain N.
Purchased a travertine vanity;top was much darker than pictured. Warning of differences in color s/b posted under item. Customer service follow up was very good. I would buy from the site again but not travertine. - Barbara Pyfer
Please Note: We have since added a note to each item that has a Travertine top and have also added pictures of variation that Travertine can come in
I was immediately contacted when I left a message for customer support. It was a great experience! Sabrina Garcia
Staff was very responsive to my questions and specific order requests. Vanity even more gorgeous in person. Staff was very responsive and even went out of their way to find a vanity that I liked that had been discontinued. Thank you! Jennifer Sattley
I had a question about the vanity i bought,and the person i called was extremely helpful and even called me again with a more detailed answer. Kevin Creegan
A beautiful vanity and actually looks better than picture. This was a wonderful on-line experience. Elizabeth C Weiffenbach
Great customer service! Ruby Stanis, MI
Overall great experience. The vanity was delivered as promised and without hassle. Look forward to doing business again. JJ
I very much appreciated the frequency of updates I received. Initially the vanity was on back order however as it turned out they found one and we received the vanity in less than two weeks. A very positive experience. Karen S Bootzin
I love the individual attention and communication. Mary Jane Kettler
we are thrilled with the vanity - beautiful and high quality. Carolyn Kuperman
We are very pleased to have found you as a source. You should be very proud of your excellent service in these days of cutting corners.
My wife oversees a customer service unit and she said she has never seen such responsive customer service then with your company. You and your staff should be very proud.
Christine - may I just say how thrilled I am that you would follow up on my very custom request!! AND that the knobs are available b/c of your research and contact is just icing on the cake. I am simply amazed by your customer service and would again like to thank you for such a wonderful experience.
Cannot say enough about the support staff-very informative, supportive and courteous and returns calls about concerns promptly. Very impressed! Have been very impressed with the entire company.
We are very please to have found you as a source. You should be very proud of your excellant service in these days of cutting corners.
Thank you for the gift soap so beautifully wrapped to use with my new vanity! It was a nice surprise.
Onyx and marble sinks are a great price for the product you receive. Definitely products for unique taste that you can not find on common websites.
I am very pleased with my purchase from Unique Vanities. It arrived in good condition, was packed well, and I feel the piece looked very much like the pics I saw on the internet website. Thanks for a great experience!
Very easy to order and receive timely responses in return. Items were delivered as shown and we're very happy with the quality of this item. I was skeptical about ordering this cabinet and vessle sink online. However, from the website to the answering of questions to the quality and how well it was packaged along with the timeliness of the shipping, this was a very positive experience and we couldn't be happier. Very highly recommended. G.G.
I was thrilled that the vanity looked exactly like the picture. Very happy with the product. Very happy with the help I recieved from the salesrep. Product came sooner than promised. No suggestions for improvement.
i am sure christine and julie will remember all of the phone calls with rose from n.j. and the bombay style vanity!! dealing with these lovely ladies was a pleasure. they were very helpful and went above and beyond to try to get me the vanity i wanted. i would highly recommend unique vanities. the vanity has arrived and it is beautiful. thank you christine and julie!
Great experience. Very diligent about following up with my purchase. Would definately shop here again. No suggestions for improvement.
Our vanity was shipped and received just as advertised. The bathroom has gone from contractor-grade blah to elegant.
I was very impressed with the shipment packaging. Very well wrapped. I was very pleased with the experience. Everything that was done was done well. Thank you.
customer service via phone was excellent!
Great Customer Service. Christine always promplty returned my phone calls or responded to emails. The vanity is beautiful as well! Very satisfied customer.
Christine: Your service was very good! Communication was great... Looking forward to a long term relationship. Thanks
I have never experienced customer service to this calibre. My vanity and mirror was truly unique and beautiful S.G.
Julie, I want to thank you for maintaining contact with me, it shows you and your company care about their customers.Thanks again. Mike H.
I had ordered a vessel sink that did not match what the picture showed online. Christine was very helpful and I was able to return the sink even though I was not expecting this. The new sink I ordered came as promised and I have been very happy.
Product was much prettier in person and I thought I may replace the travertine top with a different material but it was perfect and will not be changed to a different material.
overall had a good expereince.
Your customer service is outstanding and yes you may use my responses.
we love the bathroom vanity that we purchased. it is even more beautiful than the picture online. the delivery time was quick and easy.
Nice vanity - would have enjoyed receiving a confirmation from your firm (not just Google), that "order was received and should ship on mm/dd/yy" Nice company-nice products-good service.
Thank you so much. Have I told you how much you guys ROCK! I have told so many of my friends about you and now I can do it again. Your response was above and beyond what I expected and in this day and age that is hard to come by. Thank you! If we can ever help with your Real Estate needs in Southern California please do not hesitate to call me. Bridget
I was pleasantly surprised to receive your delightful "thank you" package, which, because it was so totally unexpected, became a very nice touch indeed. Christine, I'm thoroughly enjoying my new unique vanity and wish to express my thanks for all your kind assistance. Bromley
I love the vanity - it's perfect! Liselle, VA
Absolutely love my new vessel sink, it's beautiful and looks so nice in my new powder room! Lisa, MI
I have not experienced this level of customer service in a very long time. I am extremely pleased with the "relationship" you have formed with me as a client through this experience. This has been a great purchase from every angle. Thank you! -Shannon Coghlan, PA
Hi Christine, Thanks for your help. We did receive the 3 vanities and they are gorgeous! The pictures don't do them justice. Thanks Joanna
I wanted to thank you for the dish towel and gift card to Bed Bath & Beyond. I spent 12 years in retail and definitely understand customer service. You have gone above and beyond what I ever expected to make sure I was happy from helping me place my order to receiving it at my back door. I will highly recommend anyone I know to go to your website to purchase your products, and as soon we get moved into our new home I will be needing mirrors for our bathrooms. Thank you again, Stacy Shadrick
Christine, Just wanted you to know that the vanity arrived yesterday (one day early) and we think it is absolutely a beautiful piece of furniture. It is very well made and heavy (350 pounds, ugh!) and we can't wait to install the plumbing and move it into the bathroom. I am very pleased that I found your web-site, Jim
Hi Christine, Carol and I wanted to let you know we received our vanity and your gift. The vanity looks awesome we are very pleased. We are just beginning the master bath re molder and are very anxious to get the point of having it installed and also thank you for your gift and business card. Thank you, Randy & Carol
There's no improvement when you're the best - again, we are very pleased. We love our piece, loved our price and thought that it was great to receive a nice towel and gourmet soap just for purchasing. You have a fantastic selection and the quality is unbelievable. Keep it up!!
We were extremely pleased with our experience.
Everything was high quality. I love to shop on line and you made the experience a great one.
I had no problems, the product was beyond our expectations! We love it!
Everyone was helpful and courteous.
The price was the best anywhere. Especially since the sink included a pop up drain and mounting ring (about an extra $50 if these were not included).
Ordered by phone. Very happy with the whole experience. Thank you.
I had a very good with quality and delivery time
The vanity was very nice for the money. And the free shipping is a big plus.
We had a smooth experience with your company
we were very happy with our purchase and will return if ever we need another vanity
I haven't purchased anything yet, the prices/quality seems to be reasonable/better in comparison to other websites and big home improvement stores.
I received a broken vanity, however, Julia remedied the problem to our satisfaction.
I think my vanity was even more beautiful in person and our bathroom came out fantastic. Your company was wonderful to deal.
I love my vanity
Customer service rep. was excellent. Had great follow through. I would definitely recommend to friends!
I absolutely love calling and getting a REAL person as opposed to those automated phone services. Excellent customer service.
Great experience. As an interior decorator, I will order again as the situation permits.
We absolutely love our new sink chest! We will definitely be shopping your site again. Thank you!
Christine was very helpful and returned my calls several times!!!
I love my quality vanity, thank you!!
We finally completed our bathroom remodel this week. The vanity is perfect! We will certainly refer others to your website. Thank you!
I will be back - great experience
The product was not as depicted, but I was pleased with the customer service. It really made a difference in my reaction.
Got my vanity..it looks great. Thanks!
Again, our experience was amazing. We have already recommended you to all of our friends who are renovating!
A wonderful product!
I am very pleased with the quality of the product received and the timeliness in which it was received.
Packaging was exceptional.
You have a very good selection. Anytime I do business I got to your website first to see the products before even going to a local store. The price of your products are excellent and to get free shipping as well is an added bonus.
Everything that was told to me happened, we are very pleased
Very nice product at fair price
I was really surprised how quickly our vanity arrived!! And the packaging was excellent
I saw my same vanity at a showroom for double the price!!!!
We received the vanity one week from date of order! We were pleasantly surprised and delighted with the quality. It's just what I wanted - perfect!
No need for improvements.
No. I was very impressed with the friendliness and responsiveness of your staff
WE WILL BE BUYING FROM YOU AGAIN. YOU EVEN WERE SO KIND AS TO SEND A THANK YOU GIFT WHICH WAS LOVELY!
None - thanks again for a very pleasant shopping experience.
I found the customer service to be excellent. We are very happy with our vanity.
Good experience, everyone who sees it loves it
There were several questions that were handled well by I think Julia? Bravo! I think the mark of a great company is when you have a problem and care enough about he customer to recover them. Our vanity was damaged in shipping and you offered to take care of it via a small credit.
My experience was very positive and customer service was excellent...we have been enjoying our vanity and received several compliments...I have even referred you to friends!
I was very happy and satisfied with the service and the product.
My sales partner Christy was great
The whole process was easy. I enjoyed talking with the sales associate about the product. She was very knowledgeable and friendly. I would certainly buy again from you.
I was extremely pleased with the entire experience. I had a problem with my credit card and spoke w a rep over the phone. They were super helpful. Product arrived extremely quickly, in perfect condition. Beautiful products! Will certainly recommend to others.
I was happy with this website
Not a suggestion, but rather an extra thanks for the extra effort that was required to safely package the mirrors.
The is was by far the best web purchase that I have made so far. Thank you for yur time and service. I'll be in touch.
Very positive experience and beautiful product...Will definitely be back in the future...Have already told several friends. Shipping was ahead of schedule and a breeze!! Thanks
I must commend my sales representative who worked with me quite fairly when an item was priced incorrectly.
No - you're doing a good job.
everything went smoothly, great service and beautiful product.
Dear Julia, The vanity arrived today and the nicest man delivered it...one of the workmen here helped him bring it inside and it is in my foyer, waiting to be installed. IT IS BEYOND GORGEOUS!!!! The granite is so lovely and the craftsmanship is superb. I could not have done better for three times the price and I know because I went out to Expo and a lot of other places wasting time and gasoline and priced them!!! Thank you so much for the great personal sevice and courtesy you showed me and the customized care I received. I wish you every sucess in your business and I will surely send you photos of the magnificent bathroom when it is completed. The vanity will be the jewel centerpiece of the room! Many thanks again, DYK
Hi Julia, I just wanted to tell you we received the vanity a few days ago and I loved it. Its beautiful! Thanks for all your help! C
Hi Julia,After much anticipation, we finally received the vanity yesterday, and it is the most gorgeous vanity I ever laid eyes on! The picture on your website was an excellent representation of the actual piece. My husband and I are so pleased with everything about it. Even the sink, which was ordered as porcelain, but arrived as antiqued brass, amazingly complimented the oil rubbed bronze faucet we had previously purchased. We loved it! Thank you so much for offering such a wonderful, quality product at an amazingly affordable price. We will treasure our vanity forever!! Sincerely, E & J S
Julie, have you ever wonder how is the cabinet look like after they are being installed? Just want to share that with you , I am very happy with it.Thank you again, C (attached picture)
Hii Julie - just wanted you to know I received the sink on Monday and it is beautiful!!! Thanks for your help.
Julia, just wanted to tell you that I love my two vanities -- I am living in the house now and see them every day. thanks for your help--they are beautiful.
Happy New Year Julia! Received the sink before Christmas and . wow it is beautiful! We're now awaiting the plumber to hook it up. Wish we had known about your sinks back in August to have avoided the delays and disappointments from XXXX XXXXXXXXXX. Once the vanity is installed and bathroom is ready to use - I'll send a picture. Thanks again for the great customer service too. I'll definitely be passing your information on to friends who are building and remodeling. Hope your holidays were merry and that your new year is twice as nice as the year before! B G
Hi Christine, Just received the vanity about an hour ago, and it is gorgeous! I'm so thrilled and can't wait for it to go into our new house. Thank you for your excellent service. The packing job was great and my vanity arrived unharmed. Thank you again! Nancy
Hi Christine! Got your thank you note and the handmade soap! It was such a nice gesture! Everyone that has seen my vanity has commented as to how beautiful it is! I tell them all to go to you!Thanks again! Melissa
christine, received vanity 3-10-08. thank you very much for timely shipment, it is beautiful, looks great in guest bathroom. carl
We are very pleased with our new vanity. It is beautiful! There was one issue with the item being back ordered but the staff was very responsive and got right back to us. I have been very impressed with the follow up from customer service staff. Feel free to use any of the information I have provided in a testimonial. Keep up the good service. Tonya Peters