What is the Return Policy?
Returns are only accepted in their original boxes, and
should be unassembled. Once an item has been assembled it is no longer
returnable.
The return policy is that you are responsible for round trip freight if the
furniture has already been shipped/produced. Please contact us and we will
assess your situation. A 15% re-stocking fee is also deducted from your
refund. Please be careful when ordering your furniture and let us know if we
can be of assistance in selecting the right furniture for your situation.
Always measure the space you are placing the furniture. We cannot accept
returns for assembled merchandise. Any returns must be in their original
packaging. Items will not be authorized for return after 30 days from the
delivery date. Your credit card will be refunded once the manufacturer
receives the returned item. If you need to make a return, please contact us
immediately to provide you with instructions. We will only accept
returns that are pre-approved.
If you wish to cancel your order, we must be notified by phone or by email
before your item has been shipped.
What if My Shipment Arrives Damaged?
In the rare situation that you experience damage in your
shipment, please be sure to note it on the delivery paperwork you sign and
contact us as soon as possible. If the carton is obviously severely damaged,
please refuse the shipment from the freight company. We will arrange for a
replacement or replacement parts to be rushed out. We will take the quickest
route to remedy the situation. In the event a replacement is delivered to you
before original shipment is returned, you are responsible for cooperating with
the return of the item. Failure to return the damaged item will cause us to
charge your credit card for the non-returned item.
